Ataium

How it works

Hire it. Train it. Put it on shift.

Onboarding AI Staff works like bringing on a new clerk — just faster. Four steps from first setup to a coworker who's live at your counter.

01

Hire — pick where it works

Choose the surfaces your customers use: a tablet at the counter, a self-serve kiosk, your website, or a QR code on the table. You can start with one and add more later.

02

Train — teach it your business

Point it at your menu, catalog, hours, and policies. Set its tone of voice and the limits it must respect — what it can answer on its own, and what always goes to a person.

03

On shift — it goes live

AI Staff starts serving customers in their own language, around the clock. It greets, answers, takes orders, and hands off to your team when it should.

04

Review — coach it over time

Read back real conversations, correct anything off, and update specials or policies in one place. Like managing staff — every change makes the next shift better.

A 24-hour cycle fully covered, day and night

A shift in progress

What "on shift" looks like.

Once it's live, this is the everyday: customers arrive in any language, get answered from your own content, and get handed to a person the moment it matters. You watch, coach, and update — it keeps working.

  • Every conversation logged for you to review
  • Update menu, specials, or policy once — live everywhere
  • Handoffs land with your team, context attached

Under the hood

The parts that matter.

Language, handled

Detects the customer's language and replies in it automatically — you don't configure a thing.

Clean human handoff

When a person is needed, your team picks up with the full conversation already in front of them.

Guardrails you set

Define the topics it stays inside and the rules for sensitive items, so it never freelances.

Questions

The things people ask first.

Does AI Staff replace my team?
No. It takes the repetitive front-line load — the same questions, the language barrier, the after-hours gap — so your people spend their time on the work that actually needs a human. It hands off to them rather than replacing them.
What languages does it speak?
It detects the customer's language automatically and replies in it, switching mid-conversation as needed — English, 日本語, 中文, and many more. There's nothing for the customer to select.
How does it know about my business?
You train it on your own content — menu, catalog, hours, and policies. It answers from that, not from generic knowledge, and you update it in one place whenever something changes.
Is it safe for regulated or age-restricted products?
Guardrails keep it on-topic, and for regulated items it follows the rules you set and defers to a licensed person where required. It won't improvise on things that need a human's judgment.
Where does it actually run?
On the surfaces you already have: a tablet at the counter, a kiosk, your website, or a QR code at the table. Start with one and add others as you go.
What happens when it doesn't know the answer?
It says so and passes the customer to a person — with the whole conversation attached — instead of guessing. Not bluffing is a feature, not a limitation.

Bring your menu — we'll show you a trained shift in minutes.

Get a demo →